חברת 99 דיגיטל :: שירות לקוחות דיגיטלי, WhatsApp ו OmniChannel
Multi-channel Platform
Manage communication with your customers in one place using a variety of technological solutions that include artificial intelligence, automated processes and integration with a variety of systems, in the most efficient way.
Conversations management
Management of all communication channels in one mailbox, skills-based conversation routing, artificial intelligence, automatic response and conversations history in a variety of communication channels.
Advanced settings
A variety of tools to improve and streamline communication, including a campaign system, automations, group management, customized fields, a report system, prepared responses, labels, SLA and more.
Integrations
Integration with over 400 applications and connecting them to the system and chatbot to improve the customer experience, streamline business processes and shorten the response time.
Leading brands have already chosen 99 Digital
Customized solutions
We understand that every business has different needs and therefore offer our customers a variety of customized solutions starting from the stage of characterizing the needs to the full implementation of the system.
Marketing and lead conversion
Increase the conversion rate through marketing campaigns, lead generation and automations that will help the sales people close more deals.
customer service
Respond to your customers 24/7 with an integrated artificial intelligence chatbot, smart conversation routing and integrations with CRM systems.
Sales
Turn every first order into a repeat order with timed, relevant and personalized interactions that drive action at every stage of the customer journey.
Advanced AI capabilities
One knowledge base, endless possibilities
Increase the sales, support and marketing processes in your business with the power of AI. Give a faster and smarter answer with a chatbot powered by artificial intelligence, which gives representatives accurate answers and advice for the next step based on your business’s database.
An advanced digital assistant, which recognizes the customer’s intent, works in all channels and is available for action at any time.If necessary, the call is routed to the appropriate representative based on predefined criteria.
An interactive solution that helps customers get the answers they are looking for based on the business’s knowledge base.
Assists representatives in improving phrasing, correcting grammar and spelling, expanding and shortening answers, changing the tone of the answer and summarizing the conversation.
Flow Builder
An advanced scenario building interface that allows over 400 integrations.
Real-time updates
The system’s capabilities are also available in a dedicated app for iOS and Android devices so that you can receive and send messages in real time.
